The Key Ingredient for Productivity
Lumenur is a Managed Service Provider and a Technology Solutions company based in Dallas Fort Worth, Texas. We provide consulting services as well as design, build and deploy IT solutions to tackle everyday business challenges.
Get IT Done With Us
IT Infrastructure Management and Monitoring with Comprehensive SLA Reporting
With our Managed IT operations, you and your team will be free to run the business rather than fiddling with the network, servers, desktops or the line of business applications. Our service not only provides relief but also ensures professionalism and IT best practices.
Desktops & Servers
We ensure that all employees in your organization can work on reliable & secure desktops and that your servers are resilient and available.
While we cannot relieve you of the ultimate responsibility for IT security, but with our IT Security expertise we can identify and help minimize your risk.
Cloud solutions are reliable and let you work from anywhere. Let’s discuss how our cloud services can help you.
Backup & Disaster Recovery
You should never be down because of loss of data. Let us help you backup your data and recover in the case of a disaster.
IT projects require experience, skills and tools to be successful. Let’s talk on how to do it right the first time.
What is Managed IT Services?
Managed IT Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.
We already have IT, so...?
No problem. Many of our commercial clients have an existing IT staff. If you already have IT employees, we will work with them to relieve their daily responsibilities so they can focus on larger projects. This allows your existing IT staff to work more efficiently, saving your agency time and money.
We offer customized IT plans based on your technology needs. Our plans range from 100 percent coverage to simple network monitoring and antivirus protection.
We are able to automate tedious tasks that take up much of your IT’s time and can allow your IT to focus on bigger picture issues.
You pick the plan, based on what you need and your budget.
How long does it take for your to respond?
So, what is a typical plan cost?
What if my network is working fine already?
Most networks that we encounter are actually very far from healthy, although the client often doesn’t realize it.
There is a lot that can be done, from installing patches to verifying and improving security to replacing outdated hardware that will improve the average network.
You have to have the right technical skills, the right network management systems and be prepared to spend the time on proactively stabilizing the network.
What is a MSP?
A Managed IT Services Provider (or MSP) manages some (or even all) of a client’s IT services. The MSP takes on the responsibility of monitoring and supporting the service(s) 24/7.
Because managed services are ongoing, they’re proactive in nature. Since one company is focused on a particular service (or the complete IT infrastructure), they really get to know your business processes and are more efficient at dealing with any issues that may arise versus a purely break-fix company that may be looking at your systems for the very first time.
You’ll be preventing problems more than trying to reverse and combat them. A well-maintained system will run more smoothly than one that gets looked at from time-to-time, resulting in less problems and headache.
A managed service is typically offered as a flat rate service, allowing them to be extremely budget-friendly.
What is RMM?
Remote Monitoring & Management platforms (RMM) allow managed service providers to perform necessary and important IT management tasks even though the objects under management may not be physically in the presence of the MSP. Because many MSPs employ a “one-to-many” business model, physically going to each device in order to work on (or observe) it becomes problematic, not to mention expensive and challenging to scale.
RMM technologies enable the MSP to remotely perform IT management tasks from a computer screen and an Internet connection. In many scenarios, the RMM technology is located within the NOC, where the MSP also handles help desk related issues for their customers.
The RMM technology often works in conjunction with other MSP enabling technologies. Whether it is a help desk or trouble ticketing solution, a CRM, a security console In some cases, RMM technologies can also work in conjunction with other tools to allow “out of band” access to objects, meaning that the same remote access can exist even if the object may be offline or non-functional.
RMM tools used to be very costly during the 1990s but became much more simple to use and less expensive, thereby allowing many IT service companies to enter the managed services profession. RMM tools enabled MSPs to stop sending technicians on site to customers and instead made it possible for MSPs to observe and work on many remote devices all at the same time.
But how can you charge fixed price for an unlimited support?
We can use those ratios to predict how much support you’re likely to need once we onboard and stabilize the network.
In the beginning, we will lose money because we are taking care of neglected items and pent-up IT demand.
Eventually, we will get all of the gremlins out of the network and move into the next phase which is maintaining and planning for the future.
Does your firm come to my office when I have a problem?
What is NOC (Network Operations Center)?
The NOC, or Network Operation Center, is usually a physical location where a MSP delivers their managed services. The NOC is the heart or nerve center of the MSP operation. Originally used by telecommunications companies, the NOC was used as a centralized place where service technicians could safely and securely work, without having to worry about disruptions of power, Internet connectivity, or other disruptive occurrences, whether caused by natural or unnatural events.
In the early days of managed services, MSPs would build a NOC because it was a necessary component of their business model. This central monitoring location was often a key selling point for MSPs. Customers who outsource their IT management want to feel safe that their IT assets are being accessed by qualified people who are themselves located in a safe and secure location. This is why the NOC exists and is so important to the business model of a MSP.
In recent years, the term Virtual NOC as come into common usage when describing a MSP that either uses another MSP’s NOC, or themselves do not have a physical location where the NOC technicians work. Instead, the technicians work remotely and collaborate in a virtualized environment. Ultimately, there are several forms a NOC can take, each one aimed at servicing a type of customer need.
What is a Breakfix?
Downtime can be extremely costly to businesses and therefore needs to be minimized as much as possible.
A break-fix approach comes with a lot of uncertainty and finger-crossing. You may not pay for any maintenance costs for a few months, only to have a major issue the following month that proves to be very costly.
I only want to pay when I need you. Why would I want to pay a monthly fees?
One of the issues with this type of arrangement is that there is no incentive to fix any problem but the one the technician has been called in to fix.
Today’s computer networks need regular “care and feeding” to catch and correct problems when they are small and easy to handle.
Managed Services reward both the client and the IT service provider for UPTIME! It is in the best interest of both companies to maintain a strong and healthy network.
We do offer “Break-Fix” repairs as well as monthly maintenance plans.